Incident Investigations with a Learning Focus
Effective incident investigations go beyond identifying what went wrong—they uncover how work is truly performed and why decisions made sense in the moment. Our Human and Organizational Performance (HOP)-oriented investigations focus on learning, not blame, providing deeper insights into the systemic factors that influence workplace events.
We offer comprehensive or tailored investigation services to meet your specific needs. Whether conducting a full investigation or supporting key aspects of the process, we engage with frontline teams and leadership to examine work as it is actually done. Our approach delivers practical, actionable insights that drive continuous improvement, enhance safety culture, and strengthen operational resilience. By shifting the focus from fault-finding to learning, we help organizations build safer, more effective systems that allow for the
ability to fail safely.