Facilitated Learning Teams for Deeper Organizational Insights
Understanding how work is truly performed is key to improving safety, efficiency, and overall business performance. Learning Teams are structured, facilitated discussions designed to bring together the people who do the work, those who support it, and decision-makers to gain valuable insights into how tasks are carried out in real-world conditions.
Organizations often rely on written procedures, policies, and best practices to define how work should be done—this is known as work as intended. However, the reality on the frontline is often different due to real-world constraints, unexpected challenges, and adaptations made to get the job done—this is work as done. Learning Teams help uncover these gaps, providing a clearer picture of what is actually happening and why.
​
We facilitate both proactive and post-event Learning Teams, helping organizations identify improvement opportunities before issues arise or gain critical insights after an incident or operational failure. This collaborative process fosters open dialogue, problem-solving, and shared learning, leading to practical, sustainable solutions that enhance safety, operational effectiveness, and workforce engagement.